Someone I know is betting problematically — what should I do?

Start by speaking with them compassionately. If needed, contact the 12bdbajee support team via live chat or by emailing support@12bdbajee.lat — our team can offer confidential advice. Seeking professional psychological support is also highly effective.

🛡️ Safe and Responsible Betting

12bdbajee's commitment to responsible gaming

Stay safe while having fun — at 12bdbajee you have access to deposit limits, self-exclusion, time-outs and 24/7 Bengali-language support.

Why we believe in responsible gaming

12bdbajee is committed to creating a safe and enjoyable betting environment for players in Bangladesh. For us, responsible gaming is not just a policy — it is at the heart of every feature we offer. Betting is entertainment, not a livelihood. It is from this belief that we provide every user with various tools and support to stay informed and safe.

When betting or gambling shifts from being enjoyable to becoming a problem, it is important to take the right steps. At 12bdbajee, you remain in control of managing your own account — from setting deposit limits all the way to complete self-exclusion, every option is at your fingertips.

Remember: Responsible gaming is not only about protecting yourself — it is also your responsibility toward your family and loved ones.

21+

For those aged 21 and above only

Participation by minors is strictly prohibited. Age is verified.

Responsible gaming protection tools

We provide multiple effective tools to keep your gaming experience safe at 12bdbajee.

Deposit Limits

Set a daily, weekly or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit takes 72 hours to apply — this delay protects you from making decisions driven by emotion.

Time-Out

If you feel you need a break, temporarily close your account for anywhere from 24 hours to 30 days. During this time you cannot place bets, make deposits or play games — giving you a clean period of rest.

Self-Exclusion

To protect yourself over the long term, use the option to close your account for 3 months, 6 months, 1 year or permanently. While self-exclusion is active, no promotional messages are sent and any attempt to open a new account is blocked.

Session Time Limit

Decide in advance how long you will play in each session. When the set time is up, the platform will automatically send you a reminder. This helps you track your time and bet in a planned way.

Betting History Review

View your complete betting and transaction history at any time. Information on how much you have spent and how much time you have given helps you analyze your own behavior and take action when needed.

24/7 Bangla Support

If you have any concerns about your gaming, speak with us in Bengali on live chat at any time. Our trained support team is always ready to guide you in the right direction.

21+

Age limits are strictly enforced

24/7

Bangla Live Support

৳200

Minimum deposit

VIP tiers and cashback benefits

Setting deposit and betting limits

You can set or change limits at any time that suits you.

Limit type	Options	Time to take effect	Rules for changes
Daily deposit limit	Any amount	Instant	Reduction is immediate; increase takes effect after 72 hours
Weekly deposit limit	Any amount	Instant	Reduction is immediate; increase takes effect after 72 hours
Monthly deposit limit	Any amount	Instant	Reduction is immediate; increase takes effect after 72 hours
Session Time Limit	1 hour, 2 hours, custom	Instant	Can be changed at any time
Time-out	24 hours – 30 days	Instant	Cannot be cancelled before the period ends
Self-Exclusion	3 months – permanent	Instant	Cannot be cancelled before the period ends

How to set a limit

Log in to your account

Go to account settings

Find the "Responsible Gaming" section.

Choose the type of limit

Choose from deposit limit, session time, time-out or self-exclusion — whichever you need.

Set the amount and duration

Type in your preferred limit or select it from the list.

Confirm

Once saved, the limit will take effect immediately.

Need help? If you have trouble setting a limit, speak with us in Bengali on 24/7 live chat or email us at [email protected].

Remember: Once a time-out or self-exclusion is activated, it cannot be cancelled before the set period ends — this is done intentionally for your protection.

Warning signs of problematic betting

Ask yourself the questions below. If the answer to more than one is "yes", it is time to seek help.

Are you betting beyond your means?
Are you betting more to recover losses?
Are you hiding your betting from family or friends?
Is betting affecting your sleep, work or relationships?
Are you relying on betting to pay bills or debts?
Do you want to stop but find you cannot?
Do you feel restless or irritable when not betting?

Core principles of responsible gaming

Responsible betting at 12bdbajee means following these simple rules.

Play for entertainment only, not for income.
Decide in advance how much you can afford to lose.
Do not bet with borrowed money or savings.
Do not log in in front of children or family members.
Do not share the betting app or your password.
Avoid betting while drinking alcohol or when emotionally agitated.
Take regular breaks and make time for other hobbies.

Protecting minors

12bdbajee strictly follows a 21+ age policy. Participation by minors is completely prohibited. An age verification process is completed when an account is opened. If a minor can access your device, take these steps:

Log out every time after logging in.
Use a strong password and do not share it with anyone.
Keep a PIN or biometric lock on your device.
Do not save your password in the browser.
Use parental control software on shared family devices.

Access by minors is prohibited

All types of betting or gaming at 12bdbajee are available to persons aged 21 and above only.

If you suspect a minor is using your account, notify us immediately via live chat or email [email protected].

Responsible gaming FAQ

Find answers to common questions here.

After logging into your account, go to the Settings section and click on the "Responsible Gaming" option. From there you can set a daily, weekly or monthly deposit limit. Reducing a limit takes effect immediately; increasing a limit requires a 72-hour waiting period.

Yes. You can choose self-exclusion for 3 months, 6 months, 1 year or permanently. If you select permanent self-exclusion, your account cannot be reactivated. When a fixed-term exclusion ends, a 7-day cooling-off period is applied before you can use your account again.

Yes, completely safe. During a time-out or self-exclusion, your balance, transaction history and all account information remain protected. Only the ability to play games or place bets is temporarily disabled.

Start by speaking with them compassionately. If needed, contact the 12bdbajee support team via live chat or by emailing [email protected] — our team can offer confidential advice. Seeking professional psychological support is also highly effective.

Age is verified at registration. In addition, always log out, use a strong password and do not save your password in the browser. Using parental control software on a shared computer or phone is also an effective step.

No. Responsible gaming is an overall mindset — alongside financial limits it includes balanced time management, awareness of mental health, responsibility toward family relationships and the attitude of keeping entertainment as entertainment. 12bdbajee is committed to supporting you on every aspect.

Enjoy safely with 12bdbajee

Browse our game sections or read the FAQ for any questions.

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If you need support

If you have any concerns about betting — big or small — get in touch with us. We are here for you.

Live Chat

Talk directly with our support team in Bengali 24/7.

Email Support

Email us to share details:
[email protected]